Value added services
Compensation services
Service profile
Compensation services

The compensation system for the loss of postal goods in various countries is far from perfect. After the loss of goods in the postal registration channel, the problems of long query period, slow reply and incomplete reply have plagued the vast number of cross-border e-commerce sellers and affected their normal transactions. The seller is often unable to deal with the goods in time because of the unclear situation of the goods and no confirmation information, resulting in transaction disputes. At the same time, the seller is helpless that the post office needs at least six months to make compensation after the goods are lost. Taijia logistics has made a promise to solve the problem of physical compensation for e-commerce customers: for the Hong Kong registered bags, Singapore registered bags and Dutch registered bags carried by Taijia logistics, when the customers claim, they only need to submit the corresponding post office information and supplementary information to Taijia logistics, and Taijia logistics will make compensation in advance for the confirmed lost parts, so that the customers can get the compensation faster and have no worry about after-sales service.

Advance payment service

The compensation system for the loss of postal goods in various countries is far from perfect. After the loss of goods in the postal registration channel, the problems of long query period, slow reply and incomplete reply have plagued the vast number of cross-border e-commerce sellers and affected their normal transactions. The seller is often unable to deal with the goods in time because of the unclear situation of the goods and no confirmation information, resulting in transaction disputes. At the same time, the seller is helpless that the post office needs at least six months to make compensation after the goods are lost

Taijia logistics has made a promise to solve the problem of physical compensation for e-commerce customers: for the Hong Kong registered bags, Singapore registered bags and Dutch registered bags carried by Taijia logistics, when the customers claim, they only need to submit the corresponding post office information and supplementary information to Taijia logistics, and Taijia logistics will make compensation in advance for the confirmed lost parts, so that the customers can get the compensation faster and have no worry about after-sales service.

Details of advance payment service

claim process

1. In case of abnormal goods logistics status, submit the check in the customer service center section of our system, and request to open the file for query. 2. Provide transaction voucher, transaction dispute proof or screenshot.

3. Wait for the post office to confirm the final status of the goods. If the post office confirms that the goods are lost, the customer can submit the following corresponding information to Taijia logistics for advance compensation.

Platform dispute and refund voucher (the information in the red box in the figure is the information that the customer must provide when applying for claim)

4. According to the compensation standard of the post office, Taijia logistics will pay in advance, and the compensation will be delivered to the customer's Taijia logistics account.

2、 Limitation of claim

1. From the date when the goods are opened for inquiry at the post office, reply to the letter within the opening inquiry period to confirm the loss of the goods. 2. If the post office is unable to confirm the status of the goods, the reply letter shall be deemed as the loss of the goods.

3. The customer shall provide the corresponding cargo documents for the claim according to the requirements of the post office.

4. After collecting all the voucher information, Taijia logistics will compensate the customer in advance within 3 working days.


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